How to Reset or Change Your MTN MoMo PIN in Ghana

Forgot your MTN MoMo PIN or need to change it for security? This guide will walk you through the simple steps to reset or change your PIN, ensuring secure access to your mobile money wallet.

Your MTN Mobile Money (MoMo) PIN is your key to accessing and managing your funds securely. However, there might be times when you forget your PIN or need to change it for security reasons.

In this guide, we’ll provide you with clear and concise instructions on how to reset or change your MTN MoMo PIN in Ghana, empowering you to regain control of your mobile money account.

Resetting Your MTN Mobile Money PIN

There are two primary methods to reset your MTN MoMo PIN, depending on whether you have a recovery number linked to your account:

Method 1: Using the MTN E-Request Portal (No Recovery Number)

If you don’t have a recovery number associated with your MoMo account and have forgotten your PIN, you can use the MTN E-Request portal:

1. Visit the E-Request Portal: Go to the MTN E-Request Customer Portal on the MTN Ghana website.
2. Enter Your Details: Input your MTN mobile number and click on “Request OTP.”
3. Verify OTP: Enter the One-Time Password (OTP) sent to your phone and tap “Verify OTP” to access the portal.
4. Select Form: Choose the “Mobile Money PIN Reset Form” from the available options.
5. Fill Out the Form: Complete the form with accurate information and click “Submit Request.”
6. Contact MTN on WhatsApp: Once you’ve submitted the form, send your ticket number to MTN’s WhatsApp support at +233 55 430 0000 for further assistance.

Important Note: MTN reserves the right to decline PIN reset requests if the provided information is inaccurate or cannot be validated. Ensure you provide accurate details to avoid delays.

Method 2: Using USSD (With Recovery Number)

If you have a recovery number linked to your MoMo account, you can reset your PIN using the following USSD code:

1. *Dial 170#: Open your phone’s dialer and dial *170#.
2. Select My Wallet: Choose option 6 for “My Wallet.”
3. Change & Reset PIN:Select option 6 again for “Change & Reset PIN.”
4. Reset PIN: Choose option 2 to “Reset PIN.”
5. Self PIN Reset: Select option 1 for “Self PIN Reset.”
6. PIN Reset: Choose option 4 for “PIN Reset.”
7. Enter Password: Enter the password sent to your recovery phone number.
8. Set New PIN: Enter a new MoMo PIN (twice to confirm) and complete the process.

Adding a Recovery Phone Number

To streamline future PIN resets and enhance your account security, we highly recommend adding a recovery phone number to your MTN MoMo account. Here’s how:

1. *Dial 170#: Open your phone’s dialer and dial *170#.
2. Select My Wallet: Choose option 6 for “My Wallet.”
3. Change & Reset PIN:Select option 6 again for “Change & Reset PIN.”
4. Reset PIN: Choose option 2 to “Reset PIN.”
5. Self PIN Reset: Select option 1 for “Self PIN Reset.”
6. Add Recovery Contact:Select option 1 to “Add Recovery Contact.”
7. Enter Number: Enter the recovery phone number you want to use. Remember, you can use any local network number, but it cannot be the same as your MoMo number.
8. Enter MoMo PIN: Enter your current MoMo PIN to confirm.
9. Enter OTP: An OTP will be sent to the recovery number. Enter the OTP to complete the process.

How to Change Your MTN Mobile Money PIN

Regularly changing your MoMo PIN is a good security practice to protect your account from unauthorized access. Here’s how to change your PIN if you remember your current one:

Method 1: Using USSD

1. *Dial 170#: Open your phone’s dialer and dial *170#.
2. Select My Wallet: Choose option 6 for “My Wallet.”
3. Change & Reset PIN:Select option 6 again for “Change & Reset PIN.”
4. Change PIN: Choose option 1 to “Change PIN.”
5. Enter Old PIN: Enter your current MoMo PIN.
6. Set New PIN: Enter your new PIN (twice to confirm).
7. Confirm: You’ll receive a confirmation SMS once the PIN change is successful.

Method 2: Using the MTN MoMo App

1. Log in: Open the MTN MoMo app and log in to your account.
2. Go to Account: Tap on the “Account” option, usually located in the top-left corner.
3. Change PIN: Select the “Change PIN” option.
4. Enter PINs: Enter your current PIN and then your new PIN (twice to confirm).
5. Confirm: Tap “Next” to complete the PIN change process.

Conclusion

Managing your MTN MoMo PIN is crucial for maintaining the security of your mobile money account. Whether you need to reset a forgotten PIN or proactively change it for enhanced security, the methods outlined in this guide provide you with the tools to do so easily and conveniently. Remember to keep your PIN confidential and never share it with anyone.

If you encounter any issues during the PIN reset or change process, don’t hesitate to contact MTN customer support for assistance. Stay vigilant and protect your MoMo account!