How to reset MTN MoMo PIN

Technology has shaped how we do things and you can sit from the comfort of your room and reset your MTN Mobile Money PIN without visiting any MTN service centre.

Resetting your MTN Mobile Money PIN is an important step in safeguarding your account. It is also a way to protect yourself from unauthorized access to your account.

If you have forgotten your PIN, or if you suspect someone may have obtained it without your consent, you should reset it as soon as possible. Resetting your MTN Mobile Money PIN is a simple process. All you need is your Mobile Money SIM card.


To be able to reset your MTN Mobile Money PIN, you need to have a recovery number which you will use to use in resetting your MoMo PIN

How to add a recovery number for MTN MoMo PIN reset

  1. Dial *170# on your mobile phone
  2. Choose option 6 (My Wallet)
  3. Select option 5 (Change & Reset PIN)
  4. Select Option 2  (Reset PIN)
  5. Select Option 1 (Self PIN Reset)
  6. Enter any of your number to add as recovery number. It can be any number on any network but should not be your current MoMo number.
  7. Enter your current MoMo PIN code to confirm.
  8. Enter the OTP (One Time Password) that has been sent to your recovery number.
  9. Now, your recovery number has been saved.

How to reset your MTN Mobile Money PIN

1. Doing self reset

  1. Dial *170#
  2. Choose option 6 (My Wallet)
  3. Select Option 6 (Change & Reset PIN)
  4. Select Option 2 (Reset PIN)
  5. Select Option 1 (Self PIN Reset)
  6. Select option 1 (Add Recovery Number)
  7. Select Option 4 (Reset PIN)
  8. A temporal PIN will be sent to your recovery number
  9. Enter the temporal PIN
  10. Input the four-digit new numbers you would prefer to use as your PIN code and repeat the code.
  11. You have successfully, reset your MTN MoMo PIN.

NB: Once you have successfully reset your PIN, you can now use it to access your MTN Mobile Money account. It is important to keep your PIN safe and secure. You should not share it with anyone, even if they are a trusted family member or friend.

2. Calling customer care

You can still reset your MTN mobile money without visiting the office, but this time, with the assistance of a customer care representative.

  1. Call the customer care on 100.
  2. Select the language you understand, and choose the option to speak with an MTN representative.
  3. Have your ID card, as you would be asked to provide some details.
  4. When those details are sent, the Customer Care Representative would work on the PIN reset.
  5. You would be asked to enter a new PIN.
  6. Note that, you can’t re-enter your old PIN as a new PIN and, always use PIN you can easily remember but difficult to guess by a third party.

Final words

It is also important to remember that if you forget your PIN, you can always reset it. However, if you suspect someone has obtained your PIN without your consent, you should report it to MTN Mobile Money immediately. We hope this guide has helped you understand how to reset your MTN Mobile Money PIN. As always, keep your PIN secure and remember to reset it if you ever suspect it has been compromised.

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